Shipping policy

Shipping & Delivery
CornellSurgical.com ships merchandise to locations within the 48 United States. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.  

There is an issue with my order, what do I do?

If you need to file a claim for any broken, unreceived, incorrect, or damaged items, please reach out to us as soon as possible. Our claim window is 5 days after delivery. If you report an issue with your order after the 5 day claim window, we can not assist you. Please check all packages as soon as they are delivered to ensure prompt claim filing.

My package hasn't arrived, is lost, stolen, etc. What should I do?

If you've received an email with your tracking number but haven't received your order yet, please check the tracking information on the UPS website. If the tracking status hasn't been updated, it's possible that your package hasn't left our facility yet. We ask for your patience as we work to ship your order as soon as possible.

If your tracking number shows as "Delivered" but you haven’t received your package:
Please check the tracking details on the UPS website to see where the package was left. If your package is missing, contact us immediately at cornell@cornellsurgical.com. Be sure to include your order number (#CSC-xxxx) in the email for faster assistance.

Does paying for Next Day Air affect my order’s processing time?

While selecting Next Day Air for shipping ensures your package will be delivered faster once it leaves our facility, it does not affect the processing or fulfillment time of your order. All orders require a standard processing time before they are shipped, regardless of the shipping method selected.

Please note that fulfillment time may vary depending on factors such as inventory availability and order volume. Once your order has been processed and shipped, choosing Next Day Air will ensure it arrives the next business day.

My shipping label was created but hasn’t updated—what’s going on?

Once a shipping label is created, it means your order is being processed and prepared for shipment. Sometimes, we print labels in advance, but the package hasn’t yet been handed off to the carrier. This can result in a delay before tracking updates appear. Rest assured, your order is on its way soon—please be patient as it moves through the next steps!